Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Average order value (AOV) VS Churn rate

Description
Average order value (AOV)
AOV is the average amount customers spend on each transaction with your business.
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Target audience
Average order value (AOV)
App owners, marketers and product managers
Churn rate
App owners, marketers, and product managers
Benefits
Average order value (AOV)

• Guides decisions on pricing and product offering
• Provides insight into purchasing behavior
• Indicates overall profitability and growth opportunities

Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

How to calculate
Average order value (AOV)
Total revenue
Total number of transactions
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
How to improve it?
Average order value (AOV)

• Use cross-selling and upselling to increase purchase value
• Design a loyalty scheme to reward repeat purchases
• Offer volume discounts or time-limited deals to encourage larger purchases
• Improve your user experience and invest in customer service

Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Read more
Average order value (AOV)
Churn rate
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