Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Average revenue per user (ARPU) VS Churn rate

Description
Average revenue per user (ARPU)
ARPU shows how much money, on average, a single user generates over a set period of time.
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Target audience
Average revenue per user (ARPU)
App owners, marketers, and product managers
Churn rate
App owners, marketers, and product managers
Benefits
Average revenue per user (ARPU)

• Good indicator of business health and profitability
• Helps you optimize your marketing strategy and refine tactics to maximize profitability
• Highlights revenue opportunities, for example upselling

Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

How to calculate
Average revenue per user (ARPU)
Total revenue in time period X
Number of users in time period X
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
How to improve it?
Average revenue per user (ARPU)

• Adjust your pricing plans
• Know your customers and shape your service to their needs
• Focus on attracting, engaging, and retaining the most profitable users
• Maximize cross-selling and upselling opportunities

Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

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Average revenue per user (ARPU)
Churn rate
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