Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Customer acquisition cost (CAC) VS Retention rate

Description
Customer acquisition cost (CAC)
CAC shows how much you spend to win a single new customer.
Retention rate
Retention rate measures the percentage of customers or users your business or product retains (keeps) over a given period.
Target audience
Customer acquisition cost (CAC)
App owners, marketers, and product managers
Retention rate
App owners, marketers and product managers
Benefits
Customer acquisition cost (CAC)

• Shows the effectiveness of your acquisition efforts
• Guides decisions on where to allocate budget for best results (and where you’re wasting your money)
• Helps you assess business profitability when compared against LTV

Retention rate

• Helps you understand the performance of your app and particular campaigns
• Helps you determine why users leave, so you can reduce churn and increase lifetime value
• Useful in analyzing customer service

How to calculate
Customer acquisition cost (CAC)
Total sales & marketing cost
Number of customers
Retention rate
Number of users at end of period - Number of users acquired during period
Number of users at start of period
x 100
How to improve it?
Customer acquisition cost (CAC)

• Make the most of your owned media to keep acquisition costs down
• Implement a referral program to bring in more customers for free
• Re-engage existing customers to boost retention
• Review your audiences and channels, and allocate budget where it’s most effective

Retention rate

• Set realistic user expectations
• Gather user feedback and use product data to analyze behavior
• Map out your user journeys and improve onboarding
• Keep re-engaging with users and reward loyalty

Read more
Customer acquisition cost (CAC)
Retention rate
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