Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Churn rate VS Customer acquisition cost (CAC)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Customer acquisition cost (CAC)
CAC shows how much you spend to win a single new customer.
Target audience
Churn rate
App owners, marketers, and product managers
Customer acquisition cost (CAC)
App owners, marketers, and product managers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Customer acquisition cost (CAC)

• Shows the effectiveness of your acquisition efforts
• Guides decisions on where to allocate budget for best results (and where you’re wasting your money)
• Helps you assess business profitability when compared against LTV

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Customer acquisition cost (CAC)
Total sales & marketing cost
Number of customers
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Customer acquisition cost (CAC)

• Make the most of your owned media to keep acquisition costs down
• Implement a referral program to bring in more customers for free
• Re-engage existing customers to boost retention
• Review your audiences and channels, and allocate budget where it’s most effective

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Churn rate
Customer acquisition cost (CAC)
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