Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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VS

Churn rate VS Conversion rate (CVR)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Conversion rate (CVR)
CVR is is a marketing metric that shows the percentage of times a user took a desired action, such as downloading an app or making a purchase.
Target audience
Churn rate
App owners, marketers, and product managers
Conversion rate (CVR)
Advertisers and publishers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Conversion rate (CVR)

• Shows the effectiveness of a piece of content
• Highlights any weaknesses in the marketing funnel

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Conversion rate (CVR)
Number of conversions
Total number of interactions
x 100
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Conversion rate (CVR)

• Set clear goals for each piece of content
• Localize content to accommodate a global audience
• Sharpen your messaging and build in a clear, attention-grabbing call to action
• Keep testing and refining your creatives

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Churn rate
Conversion rate (CVR)
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