Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Churn rate VS Lifetime value (LTV)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Lifetime value (LTV)
LTV is an estimate of the average revenue a user will generate over the time they use your product.
Target audience
Churn rate
App owners, marketers, and product managers
Lifetime value (LTV)
App owners, marketers and product managers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Lifetime value (LTV)

• Helps with forecasting and strategic campaign decisions
• Shows you where to focus activity for UA and re-engagement
• Boosts profitability

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Lifetime value (LTV)
Average purchase size x Number of purchases x Retention period
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Lifetime value (LTV)

• Keep improving overall user experience, from onboarding to purchase and support
• Connect LTV to attribution data
• Encourage upselling and cross-selling
• Use push notifications to re-engage users, and build loyalty through earned media

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Churn rate
Lifetime value (LTV)
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