Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Churn rate VS Monthly active users (MAU)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Monthly active users (MAU)
MAU measures the number of unique users who engage with your app over the course of a month.
Target audience
Churn rate
App owners, marketers, and product managers
Monthly active users (MAU)
App owners, marketers, and product managers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Monthly active users (MAU)

• Indicates engagement and retention over time
• Shows the effectiveness of your marketing activities and user experience
• Helps you assess current and potential growth

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Monthly active users (MAU)
Total number of unique users who meet your defined "active" criteria and interacted with your app in a set 30-day period
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Monthly active users (MAU)

• Optimize your onboarding strategy so users understand the true value of your app
• Engage and re-engage users through multiple channels: push notifications, in-app notifications, emails, and SMS
• Use deep links for a seamless user experience

Read more
Churn rate
Monthly active users (MAU)
Background
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