Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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VS

Churn rate VS Uninstall rate

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Uninstall rate
Your uninstall rate is the percentage of users who remove your app from their device within a defined timeframe.
Target audience
Churn rate
App owners, marketers, and product managers
Uninstall rate
App owners, marketers, and product managers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Uninstall rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the overall experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Uninstall rate
Number of uninstalls in time period X
Number of installs in time period X
x 100
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Uninstall rate

• Identify the point where users uninstall and improve that part of the journey
• Improve your onboarding to keep users engaged
• Test app functionality and optimize it based on feedback
• Review your channels and creatives to ensure the app is meeting expectations

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Churn rate
Uninstall rate
Background
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